Not every supplier needs the same amount of on-site coverage. A resident quality liaison is embedded at the OEM plant full-time or long-term. An on-demand liaison deploys quickly for a single concern and stands down when it is resolved. The right choice depends on your program risk, your history at the plant, and your budget.
What Is a Resident Liaison?
A resident liaison is present at, or dedicated to, one plant on an ongoing basis. They know the plant personnel, catch issues early, and represent the supplier every day. Resident coverage is best when the stakes are high enough that a concern must never go unanswered.
What Is an On-Demand Liaison?
An on-demand liaison is engaged when a specific concern arises. They get on-site fast, manage the containment and response, and close out the issue. On-demand coverage is best for suppliers with a stable history who need fast help for occasional events rather than constant presence.
When to Choose Resident Coverage
- A new program launch or ramp-up period
- A history of repeat concerns or a strained OEM relationship
- A high-value program where any escalation is costly
- Controlled shipping that requires daily on-site management
When On-Demand Coverage Is Enough
- A stable program with a clean recent history
- Occasional, isolated concerns rather than chronic issues
- A supplier that wants fast expert help without a full-time cost
- A location where response time is the main need
Key takeaway: resident coverage buys certainty and presence, on-demand coverage buys speed and flexibility. IDS scopes each engagement to the actual need, so a supplier pays for the coverage the program requires and nothing more.
Frequently Asked Questions
Can a supplier switch between models?
Yes. Many suppliers use resident coverage during a launch or a rough patch, then move to on-demand once the program is stable. IDS adjusts coverage as the risk changes.
Is on-demand coverage fast enough for an emergency?
For plants in the Ontario corridor, IDS aims for same-day response and offers 24/7 emergency availability, so on-demand coverage still reaches the plant quickly when it counts.